{"id":221,"date":"2010-11-16T01:55:56","date_gmt":"2010-11-16T01:55:56","guid":{"rendered":"http:\/\/getreadynewsletters.com\/members\/staging\/staging\/?page_id=221"},"modified":"2025-10-24T08:41:05","modified_gmt":"2025-10-24T08:41:05","slug":"contact","status":"publish","type":"page","link":"https:\/\/getreadynewsletters.com\/members\/contact\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I receive customer support by submitting a support ticket? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
The only membership level that includes dedicated customer support is Growth. You can upgrade to Growth by clicking on My Membership <\/strong>and then Change Membership Type<\/strong>. On the right side of your current subscription, click on Change Membership<\/strong> to select the Growth level membership. After upgrading, you will be able to submit a help ticket by selecting Help and then clicking on Submit support ticket<\/strong> from the dropdown.<\/div>
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If you have a Simplify<\/u> or Enhance<\/u> membership, you can review the FAQs included on this page or you can watch the help videos here<\/a>.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I update my credit card?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can update your credit card by clicking on My Membership and select Update Credit Card<\/strong>. You will be taken to your Subscriptions<\/strong>. From your Subscription view, click on Update<\/strong> on the right side of your subscription to update your credit card.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen is my next payment due? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To find out when your next payment is due, click on My Membership<\/strong> and then select Change Membership Type<\/strong>. You can then see your Next Billing<\/em><\/strong> date below the enabled subscription.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get social media posts for my industry? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Social media content is available with a Growth membership level. You can upgrade to Growth by clicking on My Membership <\/strong>and then Change Membership Type<\/strong>. On the right side of your current subscription, click on Change Membership<\/strong> to select the Growth level membership. After upgrading, you will be able to view social posts when you click on My Newsletters <\/strong>and then you will see Social Posts<\/strong> from the home page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my membership type?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can change between three membership tiers: Simplify, Enhance and Growth. Click on My Membership <\/strong>and then Change Membership Type<\/strong>. On the right side of your current subscription, click on Change Membership<\/strong> to select the membership level you want instead.<\/p>

Below is a comparison of the features available per membership type.<\/div>
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Simplify\u00a0<\/strong><\/div>
1 x Print Newsletter (4 page self-mailer layout)<\/div>
1 x Uplifting Newsletter Print (2 page layout)<\/div>
Help video library access<\/div>
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Enhance<\/strong><\/div>
All Simplify level features<\/u> plus:<\/div>
1 x HTML Industry Newsletter<\/div>
1 x Print Newsletter (2 page envelope layout)<\/div>
1 x HTML Uplifting Newsletter<\/div>
Article library access<\/div>
Personalized header<\/div>
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Growth<\/strong><\/div>
All Enhance level features<\/u> plus:<\/div>
Customer Service Hub to submit help tickets to our representatives<\/div>
Call-to-Action Guides for your readers<\/div>
Social Media Graphics for posting to your social accounts<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I cancel my membership?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Click on My Membership <\/strong>and then Change Membership Type<\/strong>. On the right side of your current subscription, click on Cancel<\/strong>. You will continue to have access to your membership and newsletters until the end of your billing cycle.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I access my newsletters templates? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Click on My Newsletters<\/strong> and from the home screen you will be able to click on the Newsletter Template Downloads<\/strong> for your industry. From the download page, you can click on Microsoft Word templates for print newsletters and\/or HTML templates for email templates. You will be prompted to save the file to your computer for further use and to make any edits you wish to make.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my newsletter profile information (office address, business name, email address, etc.)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
If you have a Simplify membership, this does not apply since your templates are not customized. Customization is only available with an Enhance or Growth level membership. To upgrade to Enhance or Growth, follow the steps outlined in How do I change my membership type?<\/em><\/strong>.<\/em><\/div>
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If you have Enhance or Growth, click on My Membership <\/strong>and then Update Your Profile<\/strong>. If the field is not required and left blank, that field will be blank in your newsletters as well. You need to go through each section to get to the Submit button at the end. If you don’t click the Submit button, your changes won’t be saved. Any changes made will be shown on the next month’s templates.<\/div>
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Account Info<\/u> is your username and membership contact information.<\/div>
Business Info<\/u> is where you can update what appears in your newsletters including your name, newsletter name, company name, license number, websites, and address.<\/div>
Contact Info<\/u> is the information you want your readers to use to get in touch with you. This includes your email, mobile number, office number, and fax number.<\/div>
Upload Images<\/u> is where you can upload headshot or logo images. You will need to upload these each time you make changes to your profile information even if they are the same images as before.<\/div>
Social Media<\/u> is where you can include social media links to be included only in email newsletters.<\/div>
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Remember<\/u>: You need to go through each section to get to the <\/em>Submit<\/em><\/strong> button at the end. <\/em>If you don’t click the Submit button, your changes won’t be saved. <\/em><\/strong>Any changes made will be shown on the<\/em> next month’s templates.<\/em><\/strong><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill updating my newsletter profile information (office address, business name, email address, etc.) instantly update my newsletter templates?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, the profile information changes will only take effect on your next month’s newsletter templates. These changes won’t impact the existing newsletter templates that have already been added to your membership for the current month.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat features come with the different membership tiers? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Below is a comparison of the features available per membership type.<\/div>
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Simplify\u00a0<\/strong><\/div>
1 x Print Newsletter (4 page self-mailer layout)<\/div>
1 x Uplifting Newsletter Print (2 page layout)<\/div>
Help video library access<\/div>
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Enhance<\/strong><\/div>
All Simplify level features<\/u> plus:<\/div>
1 x HTML Industry Newsletter<\/div>
1 x Print Newsletter (2 page envelope layout)<\/div>
1 x HTML Uplifting Newsletter<\/div>
Article library access<\/div>
Personalized header<\/div>
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Growth<\/strong><\/div>
All Enhance level features<\/u> plus:<\/div>
Customer Service Hub to submit help tickets to our representatives<\/div>
Call-to-Action Guides for your readers<\/div>
Social Media Graphics for posting to your social accounts<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do I find quiz answers? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Click on My Newsletters<\/strong> and from the home screen, scroll down and you will be able to click on the Quiz & Puzzle Answers<\/strong> to see answers for the last 6 months.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I edit my print newsletters?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can find help videos for how to edit your print newsletters here<\/a>. You can view all help videos from this page<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I edit my HTML newsletter? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
HTML newsletters are not included with a Simplify level membership. You can upgrade to Enhance or Growth to also get HTML templates. To upgrade to Enhance or Growth, follow the steps outlined in How do I change my membership type?<\/em><\/strong>.<\/em><\/div>
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If you have an Enhance level membership, you can find help videos for how to edit your HTML newsletters here<\/a>. You can view all help videos from this page<\/a>.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

How do I receive customer support by submitting a support ticket? The only membership level that includes dedicated customer support is Growth. You can upgrade to Growth by clicking on My Membership and then Change Membership Type. On the right side of your current subscription, click on Change Membership to select the Growth level membership. […]<\/p>\n","protected":false},"author":972,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-221","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/getreadynewsletters.com\/members\/wp-json\/wp\/v2\/pages\/221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getreadynewsletters.com\/members\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getreadynewsletters.com\/members\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/getreadynewsletters.com\/members\/wp-json\/wp\/v2\/users\/972"}],"replies":[{"embeddable":true,"href":"https:\/\/getreadynewsletters.com\/members\/wp-json\/wp\/v2\/comments?post=221"}],"version-history":[{"count":8,"href":"https:\/\/getreadynewsletters.com\/members\/wp-json\/wp\/v2\/pages\/221\/revisions"}],"predecessor-version":[{"id":29877,"href":"https:\/\/getreadynewsletters.com\/members\/wp-json\/wp\/v2\/pages\/221\/revisions\/29877"}],"wp:attachment":[{"href":"https:\/\/getreadynewsletters.com\/members\/wp-json\/wp\/v2\/media?parent=221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}